Frequently Asked Questions
Everything you need to know about our products, shipping, and more.
How do I find the right size for my boots?
We recommend checking our detailed Size Guide located on each product page. Our boots generally run true to size, but if you are between sizes or plan to wear thick socks, we suggest sizing up for the best fit.
Are Merry People boots fully waterproof?
Yes, our boots are 100% waterproof. They are constructed with high-quality natural rubber and lined with neoprene to keep your feet dry and warm in wet conditions.
What is your return and exchange policy?
We offer a 30-day return and exchange window for all unworn items in their original packaging. Simply visit our returns portal to start the process and receive a prepaid shipping label.
How long will it take for my order to arrive?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days, while express shipping options are available at checkout for faster delivery.
Do you offer a warranty on your products?
Every pair of Merry People boots comes with a 12-month warranty against manufacturing defects. If you experience any issues with the quality of your boots, please reach out to our customer support team.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Afterpay for interest-free installments.